Last Updated: June 11, 2026
This Privacy Policy (“Policy”) describes how Optiko Technologies LLP (“Optiko”, “Company”, “we”, “our”, or “us”) collects, uses, stores, processes, shares, and protects personal information and other data of users, customers, sellers, opticians, retailers, merchants, and visitors (“User”, “you”, or “your”) who access or use the Optiko Platform.
By accessing or using the Optiko Platform, you consent to the collection and use of information in accordance with this Privacy Policy.
If you do not agree with the terms of this Policy, you should discontinue use of the Platform immediately.
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1. ABOUT OPTIKO
Optiko is a technology-enabled online marketplace and aggregator platform operated by Optiko Technologies LLP that facilitates the discovery, listing, sale, and purchase of eyewear, optical products, vision-related accessories, and related services offered by independent optical retailers and opticians across India.
Optiko acts as an intermediary technology platform connecting Customers and Sellers and may facilitate payments, communications, marketing, and operational support.
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2. INFORMATION WE COLLECT
We may collect the following categories of information:
2.1 Personal Information
Personal information may include:
- Full name
- Mobile number
- Email address
- Delivery and billing address
- PIN code and location details
- Profile information
- Date of birth (if voluntarily provided)
- Gender (if voluntarily provided)
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2.2 Order and Transaction Information
We may collect:
- Order history
- Purchase preferences
- Payment transaction details
- Refund and return details
- Invoice information
- Seller transaction details
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2.3 Prescription and Optical Information
Where applicable and voluntarily provided, we may collect:
- Optical prescription details
- Lens specifications
- Vision-related preferences
- PD measurements
- Product customization details
Users acknowledge that such information may be shared with relevant Sellers for order fulfillment purposes.
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2.4 Technical and Device Information
We may automatically collect:
- IP address
- Device information
- Browser type
- Operating system
- App version
- Device identifiers
- Usage analytics
- Cookies and tracking information
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2.5 Seller Information
For onboarding Sellers and retailers, we may collect:
- Business name
- GST details
- PAN details
- Bank account details
- Business licenses
- Shop establishment registrations
- KYC documentation
- Authorized representative details
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3. HOW WE COLLECT INFORMATION
We collect information:
- Directly from Users during registration or purchases;
- Through forms, uploads, communications, and customer support interactions;
- Automatically through cookies and analytics technologies;
- From third-party service providers, payment gateways, logistics partners, and verification agencies;
- Through Seller onboarding and operational processes.
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4. PURPOSE OF DATA COLLECTION
We may use collected information for:
- User registration and account management;
- Processing orders and transactions;
- Facilitating deliveries and logistics;
- Enabling communication between Customers and Sellers;
- Payment processing and settlements;
- Customer support and grievance handling;
- Fraud prevention and risk monitoring;
- Compliance with legal and regulatory obligations;
- Improving Platform performance and user experience;
- Marketing, promotional, and analytical activities;
- Sending notifications, updates, and service communications.
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5. PAYMENT INFORMATION
5.1 Payments on the Platform may be processed through third-party payment gateway providers.
5.2 Optiko does not store complete debit card, credit card, UPI PIN, CVV, or banking passwords.
5.3 Payment processing shall be governed by the privacy policies and terms of the respective payment gateway providers.
5.4 Users acknowledge that electronic transactions involve inherent risks and Optiko shall not be liable for unauthorized transactions caused by factors beyond its reasonable control.
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6. SHARING OF INFORMATION
We may share User information with:
6.1 Sellers and Retailers
To facilitate order processing, prescription fulfillment, deliveries, customer support, exchanges, and warranty services.
6.2 Service Providers
Including:
- Payment gateways,
- Logistics providers,
- Technology vendors,
- Cloud hosting providers,
- Analytics partners,
- Marketing partners.
6.3 Government and Regulatory Authorities
Where required under applicable law, court order, legal process, or regulatory requirement.
6.4 Business Transfers
In case of merger, acquisition, restructuring, or sale of business assets.
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7. DATA RETENTION
7.1 We retain information for as long as necessary for:
- Providing services,
- Legal compliance,
- Taxation purposes,
- Dispute resolution,
- Fraud prevention,
- Enforcement of agreements.
7.2 We may retain anonymized or aggregated data for analytical and business purposes even after account closure.
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8. COOKIES AND TRACKING TECHNOLOGIES
8.1 The Platform may use cookies, pixels, SDKs, and similar technologies to:
- Improve functionality,
- Analyze traffic,
- Personalize user experience,
- Remember user preferences,
- Measure advertising effectiveness.
8.2 Users may disable cookies through browser settings, though certain Platform features may not function properly.
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9. DATA SECURITY
9.1 Optiko implements commercially reasonable technical and organizational safeguards to protect User information.
9.2 However, no internet transmission or electronic storage system is completely secure and Optiko cannot guarantee absolute security.
9.3 Users are responsible for maintaining confidentiality of their login credentials and account access details.
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10. USER RESPONSIBILITIES
Users agree:
- To provide accurate and updated information;
- Not to share false prescriptions or misleading details;
- Not to misuse the Platform;
- To maintain confidentiality of account credentials.
Sellers additionally agree:
- To use customer data solely for legitimate business purposes;
- Not to misuse or commercially exploit customer information;
- To comply with applicable data protection laws.
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11. THIRD-PARTY LINKS AND SERVICES
The Platform may contain links to third-party websites, services, or applications.
Optiko is not responsible for:
- Third-party privacy practices,
- Third-party content,
- External websites,
- Third-party security standards.
Users are encouraged to review third-party privacy policies independently.
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12. CHILDREN’S PRIVACY
The Platform is not intended for individuals below 18 years of age without parental or guardian supervision.
Optiko does not knowingly collect personal information from minors in violation of applicable laws.
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13. DISCLAIMER
13.1 Optiko acts solely as a technology intermediary platform connecting Customers and Sellers.
13.2 Optiko is not responsible for:
- Product quality,
- Medical advice,
- Prescription accuracy,
- Seller conduct,
- Delivery failures,
- Product defects,
- Customer disputes.
13.3 Users acknowledge that sharing prescription or vision-related data is voluntary and necessary for certain product customizations.
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14. INTELLECTUAL PROPERTY
All Platform content, software, branding, trademarks, logos, designs, databases, and technology are the exclusive property of Optiko Technologies LLP.
Unauthorized copying, reproduction, or use is strictly prohibited.
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15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Optiko shall not be liable for:
- Indirect or consequential damages;
- Data breaches caused by third parties;
- Unauthorized access beyond reasonable control;
- Loss of profits or business;
- Service interruptions;
- Cyberattacks or technical failures.
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16. USER RIGHTS
Subject to applicable law, Users may:
- Access their account information;
- Update profile information;
- Request correction of inaccurate information;
- Request account closure subject to legal obligations.
Requests may be submitted through the contact details provided below.
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17. MODIFICATIONS TO THIS POLICY
Optiko reserves the right to amend or update this Privacy Policy at any time.
Updated versions shall become effective upon publication on the Platform.
Continued use of the Platform after such changes constitutes acceptance of the revised Policy.
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18. GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in [Insert City], India.
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19. CONTACT DETAILS
For questions, complaints, privacy concerns, or data-related requests, contact:
Optiko Technologies LLP
Email: support@optiko.in
Website: www.optiko.in
Registered Office: 301 A 3rd Floor Shalimar Square Lalbagh Lucknow 226001